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Job Details
Computer Support Technician
Agency: DEPARTMENT OF CORRECTIONS
Office:
Section:
Date Posted: 07/07/2020
Posting Expires: 08/05/2020
Summary
The Computer Support Technician is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. This position is governed by state and federal laws and agency policy.
Typical Functions
Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Installs, configures, upgrades, or replaces microcomputer hardware and software for users. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements. Provides recommendations on the purchase of user hardware and software. Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Knowledge of current application software packages and programming concepts. Ability to evaluate, diagnose, and rectify software and hardware problems. Ability to analyze computer specifications and apply programming logic.
Minimum Education and/or Experience
The formal education equivalent of an associates degree in computer science, business systems, mathematics, or a related field. ORCompletion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting; plus one year of experience in computer support operations. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Preferred Qualifications
Certificates, Licenses, Registrations
Agency Specific Information
The starting salary for this position is $37,266.00. All salary offers are subject to approval by the Office of Personnel Management subject to authority provided by the state pay plan.
College degree and/or transcripts and DD214/NGB-22 must be attached to your application for additional qualification processes. If you are not able to scan and attach to your application you can fax it to 870-850-8550 but please make sure you list the position number on the document you are faxing. APPLICANTS MUST SUBMIT A COMPLETED STATE OF ARKANSAS APPLICATION. THE WORK HISTORY SECTION OF THE APPLICATION MUST BE COMPLETED OR IT WILL NOT BE CONSIDERED. PLEASE LIST ALL PRIOR JOBS ON THE STATE APPLICATION. NOTE: We do not accept faxed or printed applications. Other job related education and experience may be substituted for all or part of the minimum requirements upon review. The Department of Corrections is a drug free workplace.
Job Details
Position No.: 2213-3831
Class Code: D079C
Grade: IT02
Salary Range: $37,265.80 - $54,035.00 per year
Background
check required?
Yes
Job Type: Full Time
Location Information
Job City: Pine Bluff, AR - Information Technology/Administra
Job County/Region: Jefferson
Contact Information
Contact name: Cassondra Jones
Phone: 870.850.8539
Email: cassondra.jones@arkansas.gov
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