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Job Details
Agency: Arkansas Department of Human Services
Date Posted: 03/19/2018
Posting Expires: 03/25/2018
The Residential Care Shift Supervisor is responsible for supervising and coordinatingactivities for residential care programs. This position is governed by state and federal lawsand agency policy.
Typical Functions
Supervises as small to medium staff by establishing work schedules, assigning specific duties, providing clear, explicit, and detailed instructions, and monitoring and reviewing the work on a regular basis to ensure adherence to instructions, deadlines, proper procedures or protocols, and the delivery of services to clients. Develops procedures for residential program operation and implements procedures through information dissemination, in-service training, and staff meetings. Monitors the operation of residential care program(s) by reviewing daily log entries, daily census reports, activity reports, shift summaries, and periodic observation of cottage activities, to ensure that policies and procedures are followed, clients receive training, individualized program plans are met, schedules are followed, and documentation meets federal regulations;Monitors and evaluates the effectiveness of program(s) to ensure clients' needs are met. Counsels with and advises staff, parents, and clients to resolve personal or behavioral problems; explains work policies, procedures, and guidelines, and identifies the characteristics and impact of situations to formulate solutions to work-related problems. Resolves client and staff problems by hearing and reading complaints and investigation reports, making decisions, and taking corrective actions. Conducts staff meetings to review behavior problems and general concerns and intervenes in crisis situations. Conducts inspections of the campus and residential living areas for cleanliness, fire and security hazards, physical appearance, operation, and takes corrective actions, as necessary. Performs other duties as assigned.
Special Job Dimensions
Occasional in-state travel is required.
Knowledge, Abilities, and Skills
Knowledge of facility operations and resident care procedures. Ability to plan, organize, and oversee the work of others. Ability to observe and report resident behavioral and health changes. Ability to participate in emergency searches for runaway clients. Ability to identify, evaluate, and initiate emergency procedures.
Minimum Education and/or Experience
The formal education equivalent of a high school diploma; plus one year of college coursework in special education, psychology, sociology, social work or a related field; plus two years of experience in residential patient care for individuals with developmental disabilities or a related field, including one year in a supervisory or leadership capacity.
Preferred Qualifications
Certificates, Licenses, Registrations
Must possess a valid Arkansas driver’s license. Additional requirements determined by the agency for recruiting purposes requirereview and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PARTOF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS,UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Agency Specific Information
Division Name
Division of Developmental Disabilities Services

Hiring Official
Jennifer Ethridge

Special Work Condition
The starting salary for this position is $26,034 annually. This position is located in Conway, AR.

Special Application Information
All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.
Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that is submitted. Only transcripts should be submitted at the time of applications; reference letters, certificates, and licenses should be brought at the time of interview. Failure to complete the application form according to instructions with complete and accurate information will adversely impact your comparison to other candidates. List all prior work experience, including military service, with most recent employment first. You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
False, misleading, or incomplete statements may result in disciplinary action and possible termination.
Benefits package may include: health & life insurance, vacation & sick time, paid holidays, credit union membership, retirement, career bonus, and deferred compensation.
Submitting an application for a continuously advertised position does not guarantee that a job is available for that position title; e-mails stating that the applicant meets the minimum qualifications for a position are for future reference. Applications submitted for continuously advertised positions are kept on file for 60 days. As jobs for that position title become available, eligible applications in that file that match the county and division criteria will be considered. On your application you should have designated in which counties and divisions you are willing to work. Please keep in mind that you will not appear on hiring lists for counties you do not designate. Do not select “statewide” from this county list.
Applicants must submit an official transcript by mail in addition to applications for all levels of Family Service Worker positions except for Family Services Assistant positions. Transcripts will remain on file for future applications. The following Bachelor’s, Master’s, and Doctorate degrees are valid for such Family Service Worker-type positions:
Behavior Science
Child and Family Development
Child Development
Counseling (any field)
Criminal Justice
Education: Early Childhood, Elementary, Middle Level, Secondary, or Special
Family & Consumer Science
Family Development
Family Services
Home Economics
Human Development & Family Studies
Human Services
Rehabilitation Science
Social Welfare
Social Work
Mail your transcript to the following address:
Arkansas Department of Human Services
Attn: Recruitment
P.O. Box 1437, Slot W301
Little Rock, AR 72203
The transcript must be an official transcript sent from the university or college you attended. The transcript must still have the envelope sealed with the security seal affixed. Once the seal is broken, the transcript is considered void.
Job Details
Position No.: 22109089
Class Code: M081C
Grade: GS03
Salary Range: $26,034.00 - $33,844.00 per year
check required?
Job Type: Full Time
Location Information
Job City: CONWAY
Job County/Region: Faulkner
Contact Information
Contact name: DHS Recruitment
Phone: 501-682-1001
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