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Job Details
Agency: Arkansas Department of Human Services
Date Posted: 02/09/2018
Posting Expires: 02/21/2018
The Department of Human Services (DHS) / Division of Child Care (DCC) Assistant Director of Operations and Program Supervisor is responsible for supervising and coordinating licensure activities of community-based service programs. This position is governed by state and federal laws and agency policy.
Typical Functions
Supervises a small professional staff by interviewing and recommending for hire, assigning and reviewing work, training employees, resolving work problems, and evaluating the performance of incumbents. Plans and coordinates the work activities for licensure programs to establish operational priorities, to schedule facility evaluations, and to ensure compliance with state and federal laws. Monitors and evaluates community-based programs for licensure by investigating documentation and vehicles and physical plants, determining compliance with departmental licensing standards, determining deficiencies, and developing plan of correction and making recommendations regarding licensure. Develops and recommends staff, material, and equipment needs for licensure operations managed to contribute to the formulation and justification of budgetary requests for the division as a whole. Develops and recommends policies, procedures, and standards for new and existing licensing programs to respond to changes in operational needs, objectives, and priorities and to improve the effectiveness of the program managed. Consults with and advises staff and licensing facilities to exchange information and/or provide assistance with policies, procedures, and guidelines. Investigates reported service complaints and makes investigative recommendations. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of supervisory practices and procedures. Knowledge of state and federal trends, standards, and legislation affecting community-based programs for the developmentally disabled. Knowledge of departmental licensing standards and evaluation methods for related community-based programs. Knowledge of the principles and practices of community-based programs. Ability to evaluate community-based programs and develop corrective action plans. Ability to plan, organize, and oversee the work of subordinates. Ability to confer with others concerning licensure criteria and make recommendations. Ability to monitor and coordinate activities of evaluation team members. Ability to conduct research, compile information, and prepare reports.
Minimum Education and/or Experience
The formal education equivalent of a bachelor's degree in social work, sociology, or a related human service field; plus six years of progressively more responsible experience in human service program administration or operations, or a related field, including three years in a professional supervisory capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Preferred Qualifications
Master's degree in social work, sociology, human services, education, health, business, organizational management, or public administration or any related fields, plus 10 or more years’ experience providing oversight and administration of federally-funded programs, including budgetary oversight. 10 or more years of experience in data management and analytics. Experience supervising 10 or more staff. 10 or more years leading or being a liaison to interdisciplinary teams, governmental and non-governmental organizations.
Certificates, Licenses, Registrations
Agency Specific Information
Division Name
Division of Child Care and Early Childhood Education

Hiring Official
Tonya Williams

Special Work Condition
Extensive in and out of state travel may be required; this position is located in Little Rock, AR with a starting salary of $77,862.

Special Application Information
All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.
Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that is submitted. Only transcripts should be submitted at the time of applications; reference letters, certificates, and licenses should be brought at the time of interview. Failure to complete the application form according to instructions with complete and accurate information will adversely impact your comparison to other candidates. List all prior work experience, including military service, with most recent employment first. You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
False, misleading, or incomplete statements may result in disciplinary action and possible termination.
Benefits package may include: health & life insurance, vacation & sick time, paid holidays, credit union membership, retirement, career bonus, and deferred compensation.
Submitting an application for a continuously advertised position does not guarantee that a job is available for that position title; e-mails stating that the applicant meets the minimum qualifications for a position are for future reference. Applications submitted for continuously advertised positions are kept on file for 60 days. As jobs for that position title become available, eligible applications in that file that match the county and division criteria will be considered. On your application you should have designated in which counties and divisions you are willing to work. Please keep in mind that you will not appear on hiring lists for counties you do not designate. Do not select “statewide” from this county list.
Applicants must submit an official transcript by mail in addition to applications for all levels of Family Service Worker positions except for Family Services Assistant positions. Transcripts will remain on file for future applications. The following Bachelor’s, Master’s, and Doctorate degrees are valid for such Family Service Worker-type positions:
Behavior Science
Child and Family Development
Child Development
Counseling (any field)
Criminal Justice
Education: Early Childhood, Elementary, Middle Level, Secondary, or Special
Family & Consumer Science
Family Development
Family Services
Home Economics
Human Development & Family Studies
Human Services
Rehabilitation Science
Social Welfare
Social Work
Mail your transcript to the following address:
Arkansas Department of Human Services
Attn: Recruitment
P.O. Box 1437, Slot W301
Little Rock, AR 72203
The transcript must be an official transcript sent from the university or college you attended. The transcript must still have the envelope sealed with the security seal affixed. Once the seal is broken, the transcript is considered void.
Job Details
Position No.: 22130373
Class Code: G056C
Grade: GS13
Salary Range: $77,862.00 - $101,220.00 per year
check required?
Job Type: Full Time
Location Information
Job City: Little Rock
Job County/Region: Pulaski
Contact Information
Contact name: DHS Recruitment
Phone: 501-682-1001
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