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Job Details
Retirement Counselor
Agency: Arkansas Teacher Retirement System
Section: Call Center
Date Posted: 12/06/2018
Posting Expires: 12/20/2018
The Retirement Counselor is responsible for counseling members on retirement benefits and processing retirement applications. This position is governed by state and federal laws and agency policy.
Typical Functions
Counsels retirement system members on available annuity options, explaining procedures for purchasing, receiving retirement credit for previous service or reciprocal service, and prepares correspondence regarding benefit status. Computes annuity benefits, utilizing years of service and compensation factors, and determines amount needed from reserve each month. Verifies eligibility for retirement benefits through review of school, military, insurance, and state records. Establishes and updates retirement benefits files and processes retiree payroll, including writing and balancing vouchers and mailing checks and forms. Prepares monthly retirement system membership reports for Board of Trustees. Receives notice of death of retirees, determines beneficiary, and processes final payment before closing benefits amount. Prepares and presents materials to members in training workshops. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of laws, policies, and procedures governing retirement and social securitycontributions and benefits. Knowledge of the principles of bookkeeping. Knowledge of the operation and function of standard office equipment, includingcomputers, calculators and data entry devices. Ability to perform and verify the accuracy of mathematical calculations. Ability to interpret and apply the provisions of applicable law, rules or policies. Ability to provide information, counseling, and guidance to retirement system members. Ability to evaluate member retirement needs and options and recommend a course ofaction.
Minimum Education and/or Experience
The formal education equivalent of a bachelor's degree in management, general business, public administration or a related field; plus two years of experience in retirement benefits administration or related area. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Preferred Qualifications
Three years of Call Center Experience Comprehensive knowledge of (Retirement) 401(a) Defined Benefit Plan
Experience in developing and utilizing Excel Spreadsheets Experience in creating PowerPoint presentations and training in small groups.
Certificates, Licenses, Registrations
Agency Specific Information
Applicants must complete all areas of the Application for State Employment. Incomplete applications will not be considered. Resumes may accompany, but WILL NOT replace the application. The application must be received before 11:59 p.m. on the closing date.

If a college degree is required for the position for which you are applying, bring a copy of your transcript with you if you are selected for an interview.

If you are a Veteran, Disabled Veteran or a Surviving Spouse of a Deceased Veteran and remain unmarried at the time you are seeking preference and you are a citizen and resident of this state, you shall be entitled to Veteran's Preference. Please submit the DD-214 and other official documentation to one of the following:
1) e-mail:
2) fax: 501-683-6632

Method of pay is direct deposit. Checking or savings account required if hired.

6% Mandatory contribution to AR Teacher Retirement System is required if hired.

Employees hired or rehired in 2014 or later will be automatically enrolled into the Arkansas Diamond Deferred Compensation 457 Plan with a 3% automatic deduction. If you do not wish to participate, you have 90 days from your first deduction to opt out.

ATRS is an equal opportunity employer.

How to apply other than the internet

To obtain a State of Arkansas Employment Application or for more information, call Vicky Fowler, Human Resources Manager at (501) 682-2391.
Job Details
Position No.: 22094562
Class Code: A078C
Grade: GS07
Salary Range: $40,340.00 - $58,493.00 per year
check required?
Job Type: Full Time
Location Information
Job City: Little Rock
Job County/Region: Pulaski
Contact Information
Contact name: Vicky Fowler
Phone: 501 682-2391
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