Back To Search
 
Job Details
COMPUTER SUPPORT COORDINATOR
Agency: Arkansas Department of Human Services
Office:
Section:
Date Posted: 07/27/2017
Posting Expires: None
Summary
The Computer Support Coordinator is responsible for a wide range of activities related to organizing individuals and projects involving computer support such as the development, implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency policy.
Typical Functions
Provides general supervision of professional and administrative staff by reviewing project assignments and work performed, recommending subordinates for hiring, promotions, terminations, and conducting performance evaluations. Directs user inquiries regarding computer software and hardware operations to appropriate staff for resolution of problems. Organizes implementation of new or upgraded software programs or hardware installations with other agency/institution departments. Researches new technology and methodology and evaluates new products to determine their usefulness to agency users. Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Trains other employees in system operation and maintains system instructional manuals and supplies. Refers major hardware or software problems or defective products to vendors or technicians for service. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Knowledge of supervisory practices and techniques. Ability to analyze computer system problems or errors and devise corrective measures. Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to analyze and resolve computer system problems and devise corrective measures. Ability to configure and install computer hardware and software for users. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to supervise subordinate staff.
Minimum Education and/or Experience
The formal education equivalent of a bachelor’s degree in computer science, mathematics, or a related field; plus two years of experience in computer support operations, including one year in a leadership capacity. ORCompletion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus two years of experience in computer support operations, including one year in a leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Preferred Qualifications
Certificates, Licenses, Registrations
Agency Specific Information
Special Application Information
GENERAL INFORMATION:
All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.
Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that is submitted. Only transcripts should be submitted at the time of applications; reference letters, certificates, and licenses should be brought at the time of interview. Failure to complete the application form according to instructions with complete and accurate information will adversely impact your comparison to other candidates. List all prior work experience, including military service, with most recent employment first. You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
False, misleading, or incomplete statements may result in disciplinary action and possible termination.
Benefits package may include: health & life insurance, vacation & sick time, paid holidays, credit union membership, retirement, career bonus, and deferred compensation.
CONTINUOUSLY ADVERTISED POSITIONS:
Submitting an application for a continuously advertised position does not guarantee that a job is available for that position title; e-mails stating that the applicant meets the minimum qualifications for a position are for future reference. Applications submitted for continuously advertised positions are kept on file for 60 days. As jobs for that position title become available, eligible applications in that file that match the county and division criteria will be considered. On your application you should have designated in which counties and divisions you are willing to work. Please keep in mind that you will not appear on hiring lists for counties you do not designate. Do not select “statewide” from this county list.
***************************************************************
FOR ALL FAMILY SERVICE WORKER POSITIONS ONLY:
Applicants must submit an official transcript by mail in addition to applications for all levels of Family Service Worker positions except for Family Services Assistant positions. Transcripts will remain on file for future applications. The following Bachelor’s, Master’s, and Doctorate degrees are valid for such Family Service Worker-type positions:
Behavior Science
Child and Family Development
Child Development
Counseling (any field)
Criminal Justice
Education: Early Childhood, Elementary, Middle Level, Secondary, or Special
Family & Consumer Science
Family Development
Family Services
Home Economics
Human Development & Family Studies
Human Services
Psychology
Rehabilitation Science
Social Welfare
Sociology
Social Work
Mail your transcript to the following address:
Arkansas Department of Human Services
Attn: Recruitment
P.O. Box 1437, Slot W301
Little Rock, AR 72203
The transcript must be an official transcript sent from the university or college you attended. The transcript must still have the envelope sealed with the security seal affixed. Once the seal is broken, the transcript is considered void.
Job Details
Position No.: CONTINUOUS
Class Code: D054C
Grade: IT05
Salary Range: $51,761.50 - $67,289.00 per year
Background
check required?
Yes
Job Type: Full Time
Location Information
Job City:
Job County/Region: Arkansas,Ashley,Baxter,Benton,Boone,Bradley,Calhoun,Carroll,Chicot,Clark,Clay,Cleburne,Cleveland,Columbia,Conway,Craighead,Crawford,Crittenden,Cross,Dallas,Desha,Drew,Faulkner,Franklin,Fulton,Garland,Grant,Greene,Hempstead,Hot Spring,Howard,Independence,Izard,Jackson,Jefferson,Johnson,Lafayette,Lawrence,Lee,Lincoln,Little River,Logan,Lonoke,Madison,Marion,Miller,Mississippi,Monroe,Montgomery,Nevad
Contact Information
Contact name: DHS Recruitment
Phone: 501-682-1001
Email: DHS.Recruiting@arkansas.gov
Options
View printable version of this page

 
Apply for this job