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Job Details
AOC Computer Support Analyst I
Agency: Arkansas Supreme Court
Office: Administrative Office of the Courts
Section: Court Information Systems Division
Date Posted: 11/06/2017
Posting Expires: 12/08/2017
Summary
The AOC Computer Support Analyst I is responsible for troubleshooting and maintaining personal computers in a networked environment for the Arkansas Supreme Court, Court of Appeals, Administrative Office of the Courts and other entities within the Judicial Branch. Duties also include IT Division purchasing for the AOC and other Judicial Branch entities.
Typical Functions
Communicate with hardware and software vendors

Purchase IT hardware and software through the AASIS system

Answer PC support calls from Judicial Branch employees

Install and configure computer and peripheral hardware and software

Diagnose, repair, and replace computer hardware components

Assist with inventory tracking of computer hardware and software

Make recommendations for hardware and software purchases

Other duties as assigned
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of installation and maintenance of personal computer hardware

Knowledge of installation and upgrade of personal computer operating systems and application software

Knowledge of installation, configuration and upgrade of Microsoft Windows, Microsoft Office, WordPerfect

Knowledge of basic record keeping procedures

Ability to operate standard office equipment

Ability to provide technical assistance in person and by telephone or email to Judicial Branch employees

Ability to perform basic mathematical calculations

Knowledge of purchasing procedures using AASIS system
Minimum Education and/or Experience
A college degree and the completion of technical training in computer science, data processing, or a related field. Five years experience in PC support is required.
Preferred Qualifications
Certificates, Licenses, Registrations
Agency Specific Information
Job Details
Position No.: 22150572
Class Code: AOCPC
Grade: IT03
Salary Range: $41,578.00 - $41,578.00 per year
Background
check required?
Yes
Job Type: Full Time
Location Information
Job City: Little Rock
Job County/Region: Pulaski
Contact Information
Contact name: Ben Houston
Phone: 501-944-6881
Email: ben.houston@arcourts.gov
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