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Job Details
Front Desk Supervisor
Agency: Department of Parks and Tourism
Office: Arkansas State Parks
Section: Mount Magazine State Park
Date Posted: 06/14/2019
Posting Expires: 11/15/2019
Summary
The Front Desk Supervisor is responsible for managing front desk reception and guest registration in the Lodge Parks. This position is governed by state and federal laws and agency policy.
Typical Functions
Provides daily supervision to room clerks, phone operators, gift shop staff, and night auditors. Interacts with customers to ensure that the check-in and check-out is performed according to established procedures. Assists guests with special needs. Communicates occupancy projections, and assists other managers in the handling of guest comfort and satisfaction. Serves as Manager on Duty as scheduled. Coordinates billing procedures with bookkeeping staff, sales department, and restaurant; prepares cash receipt reports and bank deposits in absence of bookkeeper. Audits and finalizes all master bills to be mailed or collected. Prepares confirmations and various correspondence. Determines future needs for products and materials. Researches pricing and sources of supplies and materials. Participates in conducting park inventories. Assists Lodge Manager with budget projections and planning. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of the principles of hospitality management and retail operations. Knowledge of basic bookkeeping and auditing procedures. Ability to monitor and review information and prepare reports and correspondence. Ability to communicate orally and in writing. Ability to review and analyze financial data. Ability to train and oversee the work of employees in a multitude of job tasks related tolodge management. Skill at operating a wide variety of computer programs.
Minimum Education and/or Experience
The formal education equivalent of a high school diploma; plus four years of experience in hotel/management or a related field, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Preferred Qualifications
Certificates, Licenses, Registrations
Agency Specific Information
Front Desk Supervisor
Position #: 22116795
Salary: $32,405
Grade: GS05
Location: Mt. Magazine State Park, Paris, AR

Closing Date: 11/15/2019

This position supervises the front desk operations of a 60-room guest lodge and 13 cabins. Job duties include interviewing applicants, making hire or termination decisions, assigning and reviewing work, training and evaluating the performance of incumbents, coordinating facility activities with other departments and the general public, and making special arrangements for customers upon request. This position also maintains facility records, prepares reports on business activities, revenue projections, cost control, and inventory control, provides information to customers and the general public on facility services and functions, and performing manager on duty functions as required and other duties as assigned. Applicants will be required to work weekends and holidays with a varied work schedule. A criminal background check is required. Applicant should exemplify and enjoy creating and maintaining a cheerful and pleasant atmosphere, conducive to working well with guests and employees in a busy work environment.

This position offers a full benefit package including paid holidays, annual and sick leave, health insurance, and retirement pension.

Applicants must meet or exceed the following qualifications: The formal education equivalent of a high school diploma; plus four years of experience in hotel/management or a related field, including two years in a supervisory or leadership capacity.

EOE/AA/ADA - Women and minorities are encouraged to apply.

Applications accepted online ONLY: www.arstatejobs.com.

Job Details
Position No.: 22116795
Class Code: C047C
Grade: GS05
Salary Range: $32,405.00 - $46,987.00 per year
Background
check required?
Yes
Job Type: Full Time
Location Information
Job City: Paris
Job County/Region: Logan
Contact Information
Contact name: Personnel Office
Phone: (501) 682-6887
Email: natural.jobs@arkansas.gov
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