Job Details
AOC Functional Specialist
Agency: Arkansas Supreme Court
Office:
Section:
Date Posted: 07/03/2013
Posting Expires: None
Summary
The Functional Specialist is required to be an expert user in AOC applications provided to the courts, and to have a high level of understanding of relevant court business processes. The Functional Specialist is responsible for supporting applications including Case Management, Jury Management, and electronic filing. The Functional Specialist reports to the Case Management Technical Manager.
Typical Functions
Document and analyze court business processes in order to identify foreseeable process gaps as users migrate from legacy systems to AOC systems
Identify and document data requirements to create specifications for the development of system documents and reports
Assist the development team with the creation and maintenance of system documents and reports
Develop standardized system documents that merge information for courts to use on a routine basis
Translate court processes and illustrate work flow to assist with system configuration
Recommend best business practices for court users
Assist in the development of training materials
Maintain and troubleshoot training equipment
Assist in data conversion design and translation table mapping
Provide application support for end users
Perform data entry of cover sheets that are submitted by paper reporting courts for statistical purposes
Conduct, analyze, and troubleshoot case data transmittals from legacy and third party applications
Evaluate product enhancement requests
Provide classroom and one-on-one application training
Analyze testing criteria and assist with the development of test plans for quality assurance
Assist with the testing of materials, configuration, data verification, and systems regression testing
Review issue logs and assess user performance to recommend improvements with internal processes, system configuration, security, and application support
Provide details, estimate duration, and log time on assigned tasks
Conduct audits to analyze data for timeliness, accuracy, and completeness
Assist courts in running reports for annual statistics
Other duties as assigned
Special Job Dimensions
Knowledge, Abilities, and Skills
o Knowledge of Arkansas court case management practices, business processes, and court procedures
o Knowledge of Arkansas laws, rules, and regulations
o Knowledge of manual and electronic record keeping procedures
o Proficiency in Microsoft Office Suite
o Strong interpersonal and organizational skills
o Strong analytical and problem solving skills
o Strong data entry skills
o Strong oral and written communication skills
o Ability to communicate effectively with court and non-court, legal and non-legal, technical and non-technical persons
o Ability to research, multitask, work well under pressure, and meet deadlines
o Ability to work independently and as part of a team
o Ability to operate standard office equipment
o Ability to provide application support in person, by telephone, and by email
o Ability to travel in-state; sometimes overnight and on short notice
o Ability to perform basic mathematical calculations
o Ability to analyze and compare statistical reports
Minimum Education and/or Experience
Education
The formal education of a bachelors degree and two years relevant experience, or five years of relevant experience is required.

Experience
Knowledge of Arkansas court systems and understanding of the use of technology in court applications is highly desirable. The Functional Specialist may have regular contact with elected court officials and court staff, interdepartmental and divisional staff, as well as other state agency personnel. As a representative of the AOC, the Functional Specialist is expected to maintain a high degree of integrity, decorum and respect for court personnel at all times.
Preferred Qualifications
Certificates, Licenses, Registrations
Agency Specific Information
Job Details
Position No.: 22150587
Class Code: Q068C
Grade: C122
Salary Range: $41,159.00 - $43,693.00 per year
Background
check required?
Yes
Job Type: Full Time
Location Information
Job City: Little Rock
Job County/Region: Pulaski
Contact Information
Contact name: Lars Hultqvist
Phone: 501-682-9400
Email: lars.hultqvist@arkansas.gov
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