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Job Details
QUALITY ASSURANCE REVIEWER
Agency: Arkansas Department of Human Services
Office:
Section:
Date Posted: 01/12/2018
Posting Expires: 01/19/2018
Summary
The Quality Assurance Reviewer is responsible for reviewing and analyzing client case records to determine eligibility for assistance programs and processing cases in a timely and efficient manner. This position is governed by state and federal laws and agency policy.
Typical Functions
Receives, reviews, and verifies cases and case records, regarding food stamps, child care support, Medicaid, employment, welfare payment history, unemployment insurance claims, and child support enforcement. Interviews clients, by telephone, mail, and in person in their homes. Verifies eligibility and responsibility factors by noting surroundings, living arrangements, and lifestyle. Interviews family members, neighbors, and school personnel. Contacts and/or visits banking institutions, insurance companies, schools, and employers to verify available resources. Researches court and courthouse records, including tax and real estate records, child support payments, and wills, to determine additional resources, income, and assets. Documents and reviews information collected during field investigation and ensures compliance with state and federal laws in determining client eligibility. Prepares summary of case findings to explain reasons for changing eligibility; processes overpayments and refers suspected fraud cases; and, closes cases that are determined not eligible for a program service. Conducts provider training as required. Performs other duties as assigned.
Special Job Dimensions
Occasional in-state travel is required.
Knowledge, Abilities, and Skills
Knowledge of training principles and practices. Knowledge of subject area being taught. Knowledge of state and federal laws and agency policies and procedures relating to eligibility for assistance programs. Knowledge of basic mathematics. Ability to interpret and apply eligibility guidelines and regulations. Ability to interview, investigate, and document information pertinent to eligibility determinations. Ability to analyze case records to determine compliance with program specifications and recommend appropriate remedial action. Ability to prepare and present oral and written information and reports. Ability to input and retrieve data from a computer.
Minimum Education and/or Experience
The formal education equivalent of a bachelor's degree in sociology, psychology, or a related field; plus one year of experience in social service related work, research and investigations or a related field.
Preferred Qualifications
Knowledge of SNAP and Medicaid policy preferred.
Certificates, Licenses, Registrations
Must possess a valid Arkansas driver’s license. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Agency Specific Information
Division Name
Division of County Operations

Hiring Official
Kissia Nathaniel

Special Work Condition
In-state travel required

Special Application Information
GENERAL INFORMATION:
All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.
Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that is submitted. Only transcripts should be submitted at the time of applications; reference letters, certificates, and licenses should be brought at the time of interview. Failure to complete the application form according to instructions with complete and accurate information will adversely impact your comparison to other candidates. List all prior work experience, including military service, with most recent employment first. You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
False, misleading, or incomplete statements may result in disciplinary action and possible termination.
Benefits package may include: health & life insurance, vacation & sick time, paid holidays, credit union membership, retirement, career bonus, and deferred compensation.
CONTINUOUSLY ADVERTISED POSITIONS:
Submitting an application for a continuously advertised position does not guarantee that a job is available for that position title; e-mails stating that the applicant meets the minimum qualifications for a position are for future reference. Applications submitted for continuously advertised positions are kept on file for 60 days. As jobs for that position title become available, eligible applications in that file that match the county and division criteria will be considered. On your application you should have designated in which counties and divisions you are willing to work. Please keep in mind that you will not appear on hiring lists for counties you do not designate. Do not select “statewide” from this county list.
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FOR ALL FAMILY SERVICE WORKER POSITIONS ONLY:
Applicants must submit an official transcript by mail in addition to applications for all levels of Family Service Worker positions except for Family Services Assistant positions. Transcripts will remain on file for future applications. The following Bachelor’s, Master’s, and Doctorate degrees are valid for such Family Service Worker-type positions:
Behavior Science
Child and Family Development
Child Development
Counseling (any field)
Criminal Justice
Education: Early Childhood, Elementary, Middle Level, Secondary, or Special
Family & Consumer Science
Family Development
Family Services
Home Economics
Human Development & Family Studies
Human Services
Psychology
Rehabilitation Science
Social Welfare
Sociology
Social Work
Mail your transcript to the following address:
Arkansas Department of Human Services
Attn: Recruitment
P.O. Box 1437, Slot W301
Little Rock, AR 72203
The transcript must be an official transcript sent from the university or college you attended. The transcript must still have the envelope sealed with the security seal affixed. Once the seal is broken, the transcript is considered void.
Job Details
Position No.: 22101360
Class Code: X136C
Grade: GS06
Salary Range: $36,155.00 - $47,001.00 per year
Background
check required?
Yes
Job Type: Full Time
Location Information
Job City: Texarkana
Job County/Region: Miller
Contact Information
Contact name: DHS Recruitment
Phone: 501-682-1001
Email: DHS.Recruiting@arkansas.gov
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