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Job Details
Agency: Arkansas Department of Human Services
Date Posted: 12/07/2017
Posting Expires: 12/18/2017
The DHS (Department of Human Services) Program Eligibility Analyst is responsible for researching and drafting new and revised policies and procedures, providing technical assistance, subject matter expertise, and operational support for staff who determines eligibility and delivers services to the public for government programs. This position is governed by state and federal laws and agency policy
Typical Functions
Researches, analyzes, and interprets state and federal laws and regulations related to assigned programs or agency; gathers information from appropriate organizations regarding policy recommendations for change; makes recommendations for policy development and drafts new policies, or revises existing policies based on research and analysis; develops and monitors the implementation of new or revised policy and corrective action plans.

Interprets and communicates eligibility requirements, policies, and procedures to internal and external customers and writes and/or completes reports, correspondence, eligibility decisions, and summary forms regarding findings.

Requests and compiles evidence from sources, including employers, claimants, physicians, hospitals, and health agencies, by contacting parties via telephone or correspondence in order to make claim determination.

Reviews medical and non-medical evidence for compliance by comparing claim evidence provided to applicable federal rules and regulations; determines the need for independent medical evidence, such as consultative examinations, by reviewing case files and supporting medical documentation.

Prepares written vocational analyses by reviewing vocational requirements, considering individual’s capacity to perform past work or ability to transfer to other work, reading vocational rule tables, noting age, education, and skills of individual, and consulting vocational consultant.

Confers with medical consultants for interpretation and analysis of technical medical data by phone or correspondence.

Attends staff meetings to review problems, provide input into policy and procedure review and development, and address community-based support issues.

Provides technical assistance during federal agency program audits.

May serve as mentor by training program eligibility assistants, technicians, or specialists.

Performs other duties as assigned.
Special Job Dimensions
Infrequent travel within assigned region is required.
Knowledge, Abilities, and Skills
Knowledge of state and federal laws and regulations related to assigned program or
Knowledge of policies, procedures, and regulations used in applying and interpreting
eligibility criteria for the respective program.
Knowledge of policy development and program management and evaluation.
Knowledge of interviewing/referral techniques.
Ability to research, analyze, and evaluate information.
Ability to resolve problems.
Ability to communicate both orally and in writing.
Ability to interpret and apply policies, procedures, and guidelines in determining
eligibility for assistance programs.
Ability to evaluate client information, assess client needs, and make referrals.
Ability to evaluate case information and determine eligibility for programs.
Minimum Education and/or Experience
The formal education equivalent of a bachelor's degree in psychology, sociology or a related field; plus two years of experience in policy development, researching or determining eligibility for social service programs.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

Preferred Qualifications
Preferred qualifications include four years of experience determining eligibility for social programs with three years determining eligibility for SNAP and/or MEDICAID and two years of CURAM experience.
Certificates, Licenses, Registrations
Must possess a valid Arkansas driver’s license
Agency Specific Information
Division Name
Division of County Operations

Hiring Official
Karen Rettmann

Special Work Condition
DHS Program Eligibility Analyst position requires frequent travel, including some overnight; lifting up to 20 pounds; frequent stooping and bending; ability to sit for extended periods of time including riding in a vehicle; extensive computer work utilizing Microsoft Office Suite, ANSWER, and CURAM systems; occasional overtime; ability to utilize current phone system; clear enunciation; excellent verbal and written communication skills. This position will be housed in Bentonville, Northwest Arkansas with a starting salary of $40,340.

Special Application Information
All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.
Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that is submitted. Only transcripts should be submitted at the time of applications; reference letters, certificates, and licenses should be brought at the time of interview. Failure to complete the application form according to instructions with complete and accurate information will adversely impact your comparison to other candidates. List all prior work experience, including military service, with most recent employment first. You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
False, misleading, or incomplete statements may result in disciplinary action and possible termination.
Benefits package may include: health & life insurance, vacation & sick time, paid holidays, credit union membership, retirement, career bonus, and deferred compensation.
Submitting an application for a continuously advertised position does not guarantee that a job is available for that position title; e-mails stating that the applicant meets the minimum qualifications for a position are for future reference. Applications submitted for continuously advertised positions are kept on file for 60 days. As jobs for that position title become available, eligible applications in that file that match the county and division criteria will be considered. On your application you should have designated in which counties and divisions you are willing to work. Please keep in mind that you will not appear on hiring lists for counties you do not designate. Do not select “statewide” from this county list.
Applicants must submit an official transcript by mail in addition to applications for all levels of Family Service Worker positions except for Family Services Assistant positions. Transcripts will remain on file for future applications. The following Bachelor’s, Master’s, and Doctorate degrees are valid for such Family Service Worker-type positions:
Behavior Science
Child and Family Development
Child Development
Counseling (any field)
Criminal Justice
Education: Early Childhood, Elementary, Middle Level, Secondary, or Special
Family & Consumer Science
Family Development
Family Services
Home Economics
Human Development & Family Studies
Human Services
Rehabilitation Science
Social Welfare
Social Work
Mail your transcript to the following address:
Arkansas Department of Human Services
Attn: Recruitment
P.O. Box 1437, Slot W301
Little Rock, AR 72203
The transcript must be an official transcript sent from the university or college you attended. The transcript must still have the envelope sealed with the security seal affixed. Once the seal is broken, the transcript is considered void.
Job Details
Position No.: 22169369
Class Code: G267C
Grade: GS07
Salary Range: $40,340.00 - $52,442.00 per year
check required?
Job Type: Full Time
Location Information
Job City: Bentonville
Job County/Region: Benton
Contact Information
Contact name: DHS Recruitment
Phone: 501-682-1001
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