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Job Details
Agency: Arkansas Department of Human Services
Date Posted: 06/12/2019
Posting Expires: 06/20/2019
The Human Resources Program Representative is responsible for developing, implementing, and analyzing department program goals and objectives related to human resources areas. This position is governed by state and federal laws and agency policy.
Typical Functions
Analyzes and evaluates employment applications received from internal and external applicants to determine if applicants meet minimum qualifications. Analyzes and evaluates job vacancy requisition requests to ensure requests are accurate and adhere to policy and guidelines. Prepares and posts the job vacancy requisitions to the internet weekly and distributes list to proper personnel via email. Coordinates resolution of departmental and statewide recruiting system problems and issues. Assists in the analysis and creation of policies involving the job posting and application process, selection process, procedures and service delivery. Coordinates all aspects of the grievance process from submission to final decision. Maintains files and logs for workers' compensation injury claims. Gathers initial information and submits packet to the Public Employee Claims Division for compensability determination and the provision of benefits. Compiles workers’ compensation information for federal reporting. Reviews and analyzes Family Medical Leave Act (FMLA) requests to determine if applicant meets requirements. Determines eligibility and advises the payroll section of determination. Reconciles discrepancies with supervisors and employees as needed. Provides information and interpretation of law, policy, procedures, and directives to personnel in subjects such as Fair Labor Standards Act (FLSA), Equal Employment Opportunity (EEO), Americans Disability Act (ADA), disciplinary actions, merit pay policy, recruiting and selection processes, and a variety of other personnel related issues. Provides training to management as scheduled or requested. Coordinates the department's state insurance and other benefits programs by notifying employees of changes in coverage, premiums, forms, procedures, and timeframes; reviewing and correcting forms and records, monitoring deductions through reports;establishing payment schedules; and monitoring the program to detect functional problems and steer agency employees safely through them. Provides information and assistance to agency employees in accessing and utilizing insurance benefits and in resolving problems such as over and under payments, inaccurate records, and crediting by carrier. Explains benefits offered and advises employees on necessary forms, documentation, and deadlines. Communicates with Employee Benefits Division regarding problems experienced by agencyemployees and intercedes with vendors on their behalf when necessary. Provides technical assistance to staff members and system members, regarding retirement laws and policies. Coordinates, reviews, and updates the department merit pay program. Conducts the merit pay liaison and supervisor training; coordinates merit pay processes with agency liaisons to ensure consistency, accuracy and timeliness; explains the employee merit pay manual, policies and procedures. Authorizes and processes the payment of the merit pay percentage awards. Responds to complaints and requests for information from the public and employees. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of the principles and practices of human resources. Knowledge of state and federal personnel laws, policies, and procedures. Knowledge of organizational management, payroll, and benefits. Ability to analyze information and recommend appropriate action. Ability to plan and perform organizational analysis and feasibility studies. Ability to prepare and present oral and written information, training, and reports.
Minimum Education and/or Experience
The formal education equivalent of a high school diploma; plus five years of experience in human resources or a related field. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Preferred Qualifications
Two (2) years experience in Human Resources.
Two (2) years experience working in SAP/AASIS HR Modules.
This position is responsible for processing new hire paperwork, will have regular contact with agency employees, applicants and the State Office of Personnel Management.
Occasional contact with former employees and other State and Federal agencies will be required
Certificates, Licenses, Registrations
Agency Specific Information
Division Name
Human Resources Office

Hiring Official
Camesha Fort

Special Work Condition
The starting salary for this position is $32,405.00 annually. The position is located in Little Rock, AR

Special Application Information
All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.
Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that is submitted. Only transcripts should be submitted at the time of applications; reference letters, certificates, and licenses should be brought at the time of interview. Failure to complete the application form according to instructions with complete and accurate information will adversely impact your comparison to other candidates. List all prior work experience, including military service, with most recent employment first. You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
False, misleading, or incomplete statements may result in disciplinary action and possible termination.
Benefits package may include: health & life insurance, vacation & sick time, paid holidays, credit union membership, retirement, career bonus, and deferred compensation.
Submitting an application for a continuously advertised position does not guarantee that a job is available for that position title; e-mails stating that the applicant meets the minimum qualifications for a position are for future reference. Applications submitted for continuously advertised positions are kept on file for 60 days. As jobs for that position title become available, eligible applications in that file that match the county and division criteria will be considered. On your application you should have designated in which counties and divisions you are willing to work. Please keep in mind that you will not appear on hiring lists for counties you do not designate. Do not select “statewide” from this county list.
Applicants must submit an official transcript by mail in addition to applications for all levels of Family Service Worker positions except for Family Services Assistant positions. Transcripts will remain on file for future applications. The following Bachelor’s, Master’s, and Doctorate degrees are valid for such Family Service Worker-type positions:
Behavior Science
Child and Family Development
Child Development
Counseling (any field)
Criminal Justice
Education: Early Childhood, Elementary, Middle Level, Secondary, or Special
Family & Consumer Science
Family Development
Family Services
Home Economics
Human Development & Family Studies
Human Services
Rehabilitation Science
Social Welfare
Social Work
Mail your transcript to the following address:
Arkansas Department of Human Services
Attn: Recruitment
P.O. Box 1437, Slot W301
Little Rock, AR 72203
The transcript must be an official transcript sent from the university or college you attended. The transcript must still have the envelope sealed with the security seal affixed. Once the seal is broken, the transcript is considered void.
Job Details
Position No.: 22101495
Class Code: R032C
Grade: GS05
Salary Range: $32,405.00 - $46,987.00 per year
check required?
Job Type: Full Time
Location Information
Job City: Little Rock
Job County/Region: Pulaski
Contact Information
Contact name: DHS Recruitment
Phone: 501-682-1667
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