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Job Details
Agency: Arkansas Department of Human Services
Date Posted: 07/05/2017
Posting Expires: 07/31/2017
The Director of Medical Services works under administrative direction of the Department of Human Services (DHS) Director for the Division of Medical Services (DMS) and is responsible for directing operations of the State Medicaid programs by developing and establishing work priorities, standards of performance, reviewing and approving managerial decisions, and monitoring budgetary needs and expenditures for the Division. The Director of Medical Services is the State Medicaid Director as recognized by the federal financing agency, the Centers for Medicare and Medicaid Services (CMS), and is the primary liaison with CMS, the Legislature, the Governor’s Office, approximately 27,000 Medicaid providers, provider associations, professional associations, as well as other State Medicaid Directors. This position is governed by state and federal laws and agency policy.
Typical Functions
Develops and reviews Medicaid operating and program policies and procedures, reviews and evaluates programs and services with departmental leaders, and makes recommended changes as necessary. Plans and directs state Medicaid activities by establishing goals, objectives, and short or long-range plans to ensure consistency with overall agency goals. Monitors DMS budget, reviews and approves expenditures, advises management of potential budget issues, and makes recommendations, including assuring that the state Medicaid budget is correctly forecast and that appropriation and funding is received in the correct categories. Gathers data and researches technical information for monthly reports, studies and presents to appropriate authorities, and assures that Medicaid data is used to inform research and decisions in many areas within and outside DMS, including CMS, DHS, and other state agencies, hospitals, associations, etc. Provides Medicaid technical assistance, guidance, and information to internal and external agency contacts, legislators, vendors, and other customers by researching and interpreting federal and state laws, along with agency policies and procedures. Represents Medicaid in meetings, discussions, and negotiations with individual Medicaid providers as well as provider organizations which represent some of the more than 32,000 enrolled providers. Works with other DHS divisions on common initiatives. Oversees the Office of Long Term Care that includes nursing home survey and certification and licensing functions, which are unique among state Medicaid programs and requires specialized knowledge. Conducts and attends meetings, conferences, and/or workshops to disseminate technical information relating to Medicaid practices and plans. Coordinates activities with other state and federal personnel, responds to requests for information from executive and legislative officials, and serves on committees or task forces to express ideas and needs or provide recommendations/solutions. Responds to media requests about Medicaid programs, providers, and other issues through the DHS Communications Office. Directs the activities of a professional and administrative support staff through lower level managers including interviewing applicants, approving hire recommendations, and evaluating and reviewing work performance of incumbents. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of business and management principles involved in strategic planning, resourceallocations, human resources, leadership techniques, production methods, andcoordination of people and resources. Knowledge of the principles and practices of personnel and fiscal management, includingbudget development, purchasing, and asset management. Knowledge of state and federal laws, rules and regulations as it pertains to Medicaid. Knowledge of Medicaid policies and applicable laws. Ability to work within a political environment. Ability to plan and assess the impact of programs and services and devise modifications asnecessary. Ability to prepare a budget and monitor expenditures. Ability to effectively communicate both orally and in writing. Ability to prepare and present oral and written information and reports. Ability to interpret and apply laws, policies, and procedures. Ability to investigate complaints, identify problems, and design corrective measures. Ability to monitor and evaluate the effectiveness and compliance of administrativeoperations and programs.
Minimum Education and/or Experience
The formal education equivalent of a bachelor’s degree in finance, business administration, public administration, or a related field, plus nine years of progressively more responsible experience in Medicaid operations, including five years in a professional management capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Preferred Qualifications
Must possess strong executive leadership skills with strengths in organizational development and management innovation. Experience with financial management, cost control, quality service improvement and change initiatives. High level experience working with Medicaid.
Prefer 12 years of progressively more responsible experience in Medicaid, including 6 years in a professional management capacity.
Certificates, Licenses, Registrations
Agency Specific Information
Division Name
Division of Medical Services

Hiring Official
Dawn Stehle

Special Work Condition
Some travel in and out of State

Special Application Information
All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.
Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that is submitted. Only transcripts should be submitted at the time of applications; reference letters, certificates, and licenses should be brought at the time of interview. Failure to complete the application form according to instructions with complete and accurate information will adversely impact your comparison to other candidates. List all prior work experience, including military service, with most recent employment first. You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
False, misleading, or incomplete statements may result in disciplinary action and possible termination.
Benefits package may include: health & life insurance, vacation & sick time, paid holidays, credit union membership, retirement, career bonus, and deferred compensation.
Submitting an application for a continuously advertised position does not guarantee that a job is available for that position title; e-mails stating that the applicant meets the minimum qualifications for a position are for future reference. Applications submitted for continuously advertised positions are kept on file for 60 days. As jobs for that position title become available, eligible applications in that file that match the county and division criteria will be considered. On your application you should have designated in which counties and divisions you are willing to work. Please keep in mind that you will not appear on hiring lists for counties you do not designate. Do not select “statewide” from this county list.
Applicants must submit an official transcript by mail in addition to applications for all levels of Family Service Worker positions except for Family Services Assistant positions. Transcripts will remain on file for future applications. The following Bachelor’s, Master’s, and Doctorate degrees are valid for such Family Service Worker-type positions:
Behavior Science
Child and Family Development
Child Development
Counseling (any field)
Criminal Justice
Education: Early Childhood, Elementary, Middle Level, Secondary, or Special
Family & Consumer Science
Family Development
Family Services
Home Economics
Human Development & Family Studies
Human Services
Rehabilitation Science
Social Welfare
Social Work
Mail your transcript to the following address:
Arkansas Department of Human Services
Attn: Recruitment
P.O. Box 1437, Slot W301
Little Rock, AR 72203
The transcript must be an official transcript sent from the university or college you attended. The transcript must still have the envelope sealed with the security seal affixed. Once the seal is broken, the transcript is considered void.
Job Details
Position No.: 22143293
Class Code: N181N
Grade: N915
Salary Range: $112,559.00 - $140,699.00 per year
check required?
Job Type: Full Time
Location Information
Job City: Little Rock
Job County/Region: Pulaski
Contact Information
Contact name: DHS Recruitment
Phone: 501-682-1001
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